1. Power phone off
2. Press and hold the following buttons at the same time:
· Volume Up and Down, Green "send button" and Center "OK" button3. Press "Red" Power on/End call button while still holding the other buttons
4. Release all buttons.
5. You will see Motorola emblem appear followed by an image of an arrow going from handset to the phone. This process may take a few minutes. Do not pull battery or power off handset.
- Reset may take several minutes.
6. Handset will power cycle on its own. When coming back up, the Motorola emblem will reappear.
7. Let phone complete power up process.
8. Once complete, you will start back at the Setup Wizard to input all their previously used credentials. If your handset does not power back on with your carrier's settings, you will need to do a Master Clear through the i1 settings menu at this point to bring back carrier features.
At the i1 homescreen, press Menu hard key, selectSettings.
Scroll down to SDcard & phone storage.
Select Master Clear & tap on Reset phone to initiate Master Clear.
Handset will power cycle on its own. When coming back up, the Motorola emblem will reappear.
Let phone complete power up process.
Once complete, you will start back at the Setup Wizardagain to input all their previously used credentials.
Scroll down to SDcard & phone storage.
Select Master Clear & tap on Reset phone to initiate Master Clear.
Handset will power cycle on its own. When coming back up, the Motorola emblem will reappear.
Let phone complete power up process.
Once complete, you will start back at the Setup Wizardagain to input all their previously used credentials.
9. Complete set-up. Make sure you re-enter a working Gmail account so you can access security lock reset, Marketplace, and other vital features of the handset in the future with no issues